Your data

Privacy Policy

How DriveNow collects, uses, stores, and protects personal information when you browse, book, or list a vehicle.

Last updated: April 2026Applies to all users
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1.Overview2.Information we collect3.How we use your information4.Sharing and disclosure5.Retention6.Security7.Your choices and rights8.Cookies9.Children10.Changes and contact
Summary
We process personal data to run the marketplace: accounts, verification, bookings, payments, and safety. See our Terms & Conditions for rules on using the service.
1

Overview

  • DriveNow (“we”, “us”) operates a car rental marketplace that connects vehicle owners and renters. This Privacy Policy explains how we handle personal information when you use our website or app.
  • By using DriveNow, you acknowledge the practices described here. If you do not agree, please do not use the service.
2

Information we collect

  • Account details: name, email, phone number, and password (stored securely).
  • Identity and compliance: documents or data you upload for verification (e.g. licence, ID), vehicle registration references, and related checks required for bookings or listings.
  • Booking and listing data: pickup and return details, messages with other users, payment-related metadata, and vehicle information you provide as a vendor.
  • Technical data: IP address, device type, browser, approximate location where needed for the service, and cookies or similar technologies as described below.
3

How we use your information

  • To create and manage your account, authenticate you, and provide customer support.
  • To facilitate rentals: showing listings, processing bookings, sending notifications about trips, and connecting renters with vendors.
  • To verify identities, reduce fraud, and keep the platform safe.
  • To improve our product, analyse usage in aggregate, and comply with legal obligations.
4

Sharing and disclosure

  • We share information with other users when necessary for a rental (for example, contact or trip details between renter and vendor).
  • We use service providers (e.g. hosting, email, payments, analytics) who process data on our instructions and are bound by appropriate safeguards.
  • We may disclose information if required by law, to protect rights and safety, or in connection with a business transfer (e.g. merger), subject to applicable law.
  • We do not sell your personal information.
5

Retention

  • We keep data only as long as needed for the purposes above, including legal, tax, and dispute-resolution requirements.
  • You may request deletion of your account where the law allows; some information may be retained where we must keep it by law.
6

Security

  • We use technical and organisational measures designed to protect personal data against unauthorised access, loss, or misuse.
  • No online service is completely secure; please use a strong password and protect your login credentials.
7

Your choices and rights

  • Depending on where you live, you may have rights to access, correct, delete, or export your personal data, or to object to or restrict certain processing.
  • You can update many details in your account settings. For other requests, contact us using the details below.
8

Cookies

  • We use cookies and similar technologies for essential site function, preferences, and to understand how the service is used.
  • You can control cookies through your browser settings; disabling some cookies may limit features.
9

Children

  • DriveNow is not intended for children under the age required to enter a contract in your region. We do not knowingly collect personal information from children.
10

Changes and contact

  • We may update this policy from time to time. We will post the new version here and update the “Last updated” date.
  • Questions about privacy: contact us through the support channels listed on the website or app.

Questions? Reach out through support after you sign in.

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